Our Preorder Model
As our guy Aristotle once said: Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives. So basically, what he is saying is that well-made products take time to make.
We created this page to give you a peek behind the scenes of our preorder model. If you have any questions, feel free to reach out at info@vianimilano.com — we’d love to hear from you.
In the simplest of terms, preorders allow us to produce intentionally—making only what’s needed, reducing waste, and ensuring each piece is made with care. You place your oder, and once it’s in our hands, we lovingly send your way.
We live in a world of instant gratification, but at Viani, we value sustainability and craftsmanship over speed. That’s why preorders are a core part of our model—they give our artisans the time to create each pair with care, while helping us avoid overproduction by making only what’s needed. The bonus? You guarantee your favorite Vianis are yours before they sell out.
Each pair of Vianis passes through fifteen to twenty pairs of hands—just hand-stitching a single sole takes over 45 minutes. On average, your shoes will take between 9 to 14 weeks to craft after ordering. Timing may vary depending on our production schedule, and while we do everything we can to stay on track, occasional delays can happen when every step is done entirely by hand.
- Full payment is required at the time of purchase in order to secure production.
- Please note that orders cannot be canceled or modified once placed.
- Exchanges may be possible, depending on availability.
- Shipping addresses cannot be changed once a label has been created.
For assistance before your order ships, please reach out to us at info@vianimilano.com as soon as possible—we’re here to help.
